Software update taking too long

JasMan33 — Thu, 18 Apr 2024 20:13:45 GMT

Having no satellite signal for days now and have done a manual siftware update but the screen is stuck on 1 of 2 for ages now. Whst should i do?

Re: Software update taking too long

oldfella — Thu, 18 Apr 2024 20:21:15 GMT

@JasMan33 wrote:

Having no satellite signal for days now and have done a manual siftware update but the screen is stuck on 1 of 2 for ages now. Whst should i do?

Hi @JasMan33

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

topic Software update taking too long in Sky Q

Software update taking too long

Re: Software update taking too long