Sky Q Box issues

Morna1 — Thu, 18 Apr 2024 18:09:24 GMT

My Sky Q box regularly drops of the Internet because my broadband is not with sky so I have to put in my password everytime. Now it has started saying endure the correct viewing card is inserted. We have not changed or moved the viewing card. I have now taken it out to clean and put back in the correct way. Still have the sane issue. Is my Sky Q box broken ?

Re: Sky Q Box issues

oldfella — Thu, 18 Apr 2024 18:12:42 GMT

@Morna1 wrote:

My Sky Q box regularly drops of the Internet because my broadband is not with sky so I have to put in my password everytime. Now it has started saying endure the correct viewing card is inserted. We have not changed or moved the viewing card. I have now taken it out to clean and put back in the correct way. Still have the sane issue. Is my Sky Q box broken ?

Hi @Morna1

First

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the Q box is back up and fully running if you have the same issue.

Check your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

topic Sky Q Box issues in Sky Q

Sky Q Box issues

Re: Sky Q Box issues