topic Re: Box for my equipment in Sky Q

Box for my equipment

BethG101 — Thu, 18 Apr 2024 13:18:43 GMT

Our Sky finishes tomorrow but we haven't received any boxes to send our equipment back. We won't be in the house after the weekend so just wondering what I can do. I don't have any other boxes to send them

back myself as all my house has now been packed up. Please advise. Thank you, Bethan Gibbs

Re: Box for my equipment

Daniel0210 — Thu, 18 Apr 2024 13:20:38 GMT

@BethG101
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Box for my equipment

bemak187 — Thu, 18 Apr 2024 13:31:56 GMT

@BethG101The proof of postage mentioned is key. SKy have a nasty habit of coming back to you saying you havent returned the kit and wanting to charge you for it. Their returns system is really poor and I beleive outsourced.

Re: Box for my equipment

Daniel0210 — Thu, 18 Apr 2024 13:38:25 GMT

@bemak187 wrote:

Their returns system is really poor and I beleive outsourced.

@BethG101
Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. My recommendation is keep the proof of posting indefinitely.