topic Nolan the sky controller won’t work in Sky Q

Nolan the sky controller won’t work

lauraine+nolan — Thu, 18 Apr 2024 11:14:32 GMT

The sky controls won't work, I have changed the batteries and it still won't work

Re: Nolan the sky controller won’t work

Daniel0210 — Thu, 18 Apr 2024 11:26:42 GMT

@lauraine+nolan
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

Re: Nolan the sky controller won’t work

oldfella — Thu, 18 Apr 2024 11:37:15 GMT

@lauraine+nolan wrote:

The sky controls won't work, I have changed the batteries and it still won't work

Hi @lauraine+nolan

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.