https://helpforum.sky.com/t5/Sky-Q/Cannot-access-recordings/m-p/4621189#M641590 <P>We had a new satellite dish fitted today but now we cannot access our recorded programes and films.</P><P>States sorry this service is currently unavailable&nbsp;</P> Wed, 17 Apr 2024 17:44:00 GMT Jamesallaway 2024-04-17T17:44:00Z https://helpforum.sky.com/t5/Sky-Q/Cannot-access-recordings/m-p/4621189#M641590 <P>We had a new satellite dish fitted today but now we cannot access our recorded programes and films.</P><P>States sorry this service is currently unavailable&nbsp;</P> Wed, 17 Apr 2024 17:44:00 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-access-recordings/m-p/4621189#M641590 Jamesallaway 2024-04-17T17:44:00Z https://helpforum.sky.com/t5/Sky-Q/Cannot-access-recordings/m-p/4621277#M641603 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4029890">@Jamesallaway</a>&nbsp;wrote:<BR /> <P>We had a new satellite dish fitted today but now we cannot access our recorded programes and films.</P> <P>States sorry this service is currently unavailable&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4029890">@Jamesallaway</a>&nbsp;</P> <P>Assume you have tried rebooting your Q box?</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> Wed, 17 Apr 2024 19:13:19 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-access-recordings/m-p/4621277#M641603 oldfella 2024-04-17T19:13:19Z