topic Re: Moving to new Broadband provider with Sky Q in Sky Q

Moving to new Broadband provider with Sky Q

KVet79 — Wed, 17 Apr 2024 14:07:55 GMT

Sorry if this has been asked before. I'm getting to the end of my tether with Sky Broadband, constant dropouts, slow speeds and Mini boxes disconnecting. I have an engineer visit on Friday but, if they cant fix it, I'm going to leave but keep Sky Q short term.

My question is, if I move to, say, EE broadband, will I lose any funtionality or benefits by not being with Sky? Do Mini boxes still work as they are supposed to?

Re: Moving to new Broadband provider with Sky Q

nigea99 — Wed, 17 Apr 2024 14:23:35 GMT

@KVet79 wrote:

Sorry if this has been asked before. I'm getting to the end of my tether with Sky Broadband, constant dropouts, slow speeds and Mini boxes disconnecting. I have an engineer visit on Friday but, if they cant fix it, I'm going to leave but keep Sky Q short term.

My question is, if I move to, say, EE broadband, will I lose any funtionality or benefits by not being with Sky? Do Mini boxes still work as they are supposed to?

hi @KVet79

Yes the SKY Q mini boxes still have the same functionality

the key difference is that the mini box(es) will not use your Home wifi when it is another provider but instead use a wifi signal generated by the main box. (So this move is unlikely to help this)

Depending on location of the boxes this can lead to more connection problems - although an alternative is to connect them via ethernet (or Powerline adapters)

BTW I am with EE (previously BT) and no problems with my mini -(my main is connected to the router via ethernet as my prveious SKY HD box)

Re: Moving to new Broadband provider with Sky Q

oldfella — Wed, 17 Apr 2024 14:58:51 GMT

@KVet79 wrote:

...................... Do Mini boxes still work as they are supposed to?

Hi @KVet79

Main difference with Sky Broadband and third party is , If usingWiFi then the main Q box can only connect to the 2.4 Ghz band. (With Sky Broadband it will use the 5Ghz)

Also minis and main Q box no longer automatically become WiFi hotspots for connecting other devices. Hotspots can be set up but most do not find it very successful.

Re: Moving to new Broadband provider with Sky Q

bemak187 — Wed, 17 Apr 2024 14:53:29 GMT

@KVet79Are you sure that it is an issue with sky bb or the sky router rather than a line/connection issue. If it is a line issue and you move to EE you could have the same issues.

Re: Moving to new Broadband provider with Sky Q

KVet79 — Wed, 17 Apr 2024 15:11:41 GMT

Thanks for all the replies.

I don't think it's a line issue. I'm getting the orange Talk light fail regularly. Sipped to my router is about 450, but I'm only getting 10-20 regularly on WiFi. Mini boxes don't connect so I cant see it being a problem with the line.

I've never understood PowerLine previously, might look into it.