topic Sky Q box has deleted hours of recordings overnight in Sky Q

Sky Q box has deleted hours of recordings overnight

Hotchip81 — Tue, 16 Apr 2024 19:35:32 GMT

I've seen hours of recordings deleted overnight. It can't be a space issue as hours ans hours have gone all at once. All that's lefts if a few recordings done recently. Is this a fault in the Sky Q box? Can I get them back or have they gone forever? They've been saved for a few years so why have they just disappeared?!

Re: Sky Q box has deleted hours of recordings overnight

AndrueCope — Tue, 16 Apr 2024 19:54:24 GMT

@Hotchip81 wrote:
I've seen hours of recordings deleted overnight. It can't be a space issue as hours ans hours have gone all at once. All that's lefts if a few recordings done recently. Is this a fault in the Sky Q box? Can I get them back or have they gone forever? They've been saved for a few years so why have they just disappeared?!

Could be a fault but seems unlikely. I doubt you'll be able to get them back. Deleted recordings should never have been considered 'saved'. They have always been at risk of reclamation. If you wanted to keep something you shouldn't delete it, you should use the 'Keep' option.

Re: Sky Q box has deleted hours of recordings overnight

Hotchip81 — Tue, 16 Apr 2024 19:56:40 GMT

I didn't delete them. They are not even in the deleted section. They've just disappeared. Hours of recordings

Re: Sky Q box has deleted hours of recordings overnight

ThePope27 — Tue, 16 Apr 2024 20:06:44 GMT

Hi @Hotchip81,

Do you have any mini boxes in the house as someone one that uses the mini box could have deleted them as they may not have known it shares the recordings across all boxes.

Re: Sky Q box has deleted hours of recordings overnight

Hotchip81 — Tue, 16 Apr 2024 20:09:03 GMT

Thank you, but no we just have the one Q box

Re: Sky Q box has deleted hours of recordings overnight

ThePope27 — Tue, 16 Apr 2024 20:12:38 GMT

@Hotchip81

I would monitor it incase it happens again, It could be a sign of a faulty drive in the box.

Re: Sky Q box has deleted hours of recordings overnight

TimmyBGood — Tue, 16 Apr 2024 20:15:26 GMT

@Hotchip81

A single hard drive cannot ever provide guaranteed storage, and unfortunately there's no recovery mechanism as they aren't stored anywhere else.

Sky box hard drives are to facilitate time-shifted viewing and downloading, rather than long-term archiving.

Re: Sky Q box has deleted hours of recordings overnight

Hotchip81 — Tue, 16 Apr 2024 20:32:57 GMT

So why has this all of a sudden happened after years? Is it a fault?

Re: Sky Q box has deleted hours of recordings overnight

ThePope27 — Tue, 16 Apr 2024 20:34:49 GMT

@Hotchip81,

Hard Drives degrade over time.

If it's one of the OG Q boxes I would get it replaced

Re: Sky Q box has deleted hours of recordings overnight

Mark39 — Tue, 16 Apr 2024 20:37:24 GMT

Are they recordings from the TV Guide or downloads from On Demand? The latter can disappear if they expire.

Re: Sky Q box has deleted hours of recordings overnight

Hotchip81 — Tue, 16 Apr 2024 20:41:42 GMT

All various tv recordings, different channels inc bbc, and some Sky ones.