topic Re: Sky q mini box has been freezing now and again over last couple of weeks. Now after power cut on in Sky Q

Sky q mini box has been freezing now and again over last couple of weeks. Now after power cut on Sat

gary1999 — Tue, 16 Apr 2024 12:17:12 GMT

Saturday night the street had a power cut and now the box turns on, get main menu on screen but when you select a channel it gives you a blue screen. It's connected to main sky q box and has network connection. I've turned it off/unplugged it from wall. Reset on back. Still same problem. What can I do as I suspect its the box with a problem?

Re: Sky q mini box has been freezing now and again over last couple of weeks. Now after power cut on

oldfella — Tue, 16 Apr 2024 12:36:29 GMT

@gary1999 wrote:

Saturday night the street had a power cut and now the box turns on, get main menu on screen but when you select a channel it gives you a blue screen. It's connected to main sky q box and has network connection. I've turned it off/unplugged it from wall. Reset on back. Still same problem. What can I do as I suspect its the box with a problem?

Hi @gary1999

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

If you still have the issue

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: Sky q mini box has been freezing now and again over last couple of weeks. Now after power cut on

gary1999 — Tue, 16 Apr 2024 12:44:40 GMT

As stated previously I have done all that standard procedures and all I have is a blue screen

Re: Sky q mini box has been freezing now and again over last couple of weeks. Now after power cut on

gary1999 — Tue, 16 Apr 2024 13:06:55 GMT

So with me doing all the obvious stuff do I reishn to myself that the box is faulty and I need a replacement? If so when? I'm paying for multi room but not getting it so obviously I want this rectified soo as possible