topic Re: Since i had my skybox replaces cant get channels in Sky Q

Since i had my skybox replaces cant get channels

suebe — Tue, 16 Apr 2024 12:35:39 GMT

I had my sky box upgrades to Sky Q yesterday and now i can't access any of my recordings, Catch up TV or On demand plus when i select the programs i want to watch it keeps teling me to Upgrade!! So basically everytiing i use to have access to in no longer have 😳

Re: Since i had my skybox replaces cant get channels

oldfella — Tue, 16 Apr 2024 12:40:11 GMT

@suebe wrote:

I had my sky box upgrades to Sky Q yesterday and now i can't access any of my recordings, Catch up TV or On demand plus when i select the programs i want to watch it keeps teling me to Upgrade!! So basically everytiing i use to have access to in no longer have 😳

Hi @suebe

If you have just changed ftom Sky Plus or changed your Q box then you will have lost all previous recordings.
Any Buy and Keep from Sky Store can be re-downloaded to your Q box.

In relations to Downloads

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Since i had my skybox replaces cant get channels

suebe — Tue, 16 Apr 2024 13:05:46 GMT

Thanks for the explaination, I have now changed my package to Sky Signature package so i can access my normal channels and On Demand and Catch up, these were not HD channels just normal ones like Sky Witness, Alibi, iplayer.

As abit of feedback, think this should be explained when changing a SKy box to save the fustration

Re: Since i had my skybox replaces cant get channels

Daniel0210 — Tue, 16 Apr 2024 13:07:11 GMT

@suebe

You're not posting feedback to Sky here. This is primarily a customer to customer forum.