topic Re: I dont want netflic WITH adverts in Sky Q

I dont want netflic WITH adverts

stemadpc2 — Tue, 16 Apr 2024 07:58:38 GMT

As a vulnerable individual grappling with an incurable illness, I reached out for assistance in reducing my bill due to severe financial hardship. The advisor I spoke with was remarkably courteous, kind, and professional. However, upon downgrading my package, I was led to believe that I would receive Netflix without adverts, only to discover otherwise. Despite numerous attempts, I’ve been unable to upgrade to ad-free Netflix through either my Sky Account on the TV or online portal.

I kindly request an immediate upgrade to Netflix without adverts. Given the misunderstanding that led to this situation, I ask for any available goodwill offer to rectify it. I encourage you to review the recorded conversation from April 13th to corroborate my account.

I eagerly await your prompt response.

Best regards,

Steven (removed)

Moderator note: Removed personal/identifiable details

Re: I dont want netflic WITH adverts

oldfella — Mon, 15 Apr 2024 21:24:46 GMT

@stemadpc2 wrote:

As a vulnerable individual grappling with an incurable illness, I reached out for assistance in reducing my bill due to severe financial hardship. The advisor I spoke with was remarkably courteous, kind, and professional. However, upon downgrading my package, I was led to believe that I would receive Netflix without adverts, only to discover otherwise. Despite numerous attempts, I’ve been unable to upgrade to ad-free Netflix through either my Sky Account on the TV or online portal.

I kindly request an immediate upgrade to Netflix without adverts. Given the misunderstanding that led to this situation, I ask for any available goodwill offer to rectify it. I encourage you to review the recorded conversation from April 13th to corroborate my account.

I eagerly await your prompt response.

Best regards

Hi @stemadpc2

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: I dont want netflic WITH adverts

caesarome — Mon, 15 Apr 2024 21:25:31 GMT

Not sure if you are aware @stemadpc2 but this is a community where customers help each other so you are not actually talking to Sky support.

If the person you spoke to said you would receive Netflix with out ads then you will need to call back giving them the date and time you spoke to them about this so if needs be they can listen to what was said to you.

Re: I dont want netflic WITH adverts

TimmyBGood — Tue, 16 Apr 2024 08:07:23 GMT

@stemadpc2

Note that Netflix Basic (lower resolution but without adverts) just doesn't exist for new subscriptions, and the default product is Netflix Standard with Ads.

The Sky HD and UHD add-ons no longer upgrade Netflix on Sky (to Standard and then Premium) : this requires separate 'boost' subscription supplements purchased through Sky.

Re: I dont want netflic WITH adverts

digglerthelegend — Tue, 16 Apr 2024 08:38:08 GMT

@oldfella wrote:

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Not sure if you're aware @oldfella but ignoring all automated messages will lead to a final message asking you to check on line before disconnecting the call.

Re: I dont want netflic WITH adverts

stemadpc2 — Thu, 18 Apr 2024 00:32:18 GMT

Thanks for the advise guys, i have now been in touch woth sky directly. Sorry about all that. Take care