Technical Fault - Sky Q / Sky mimi-box

Glyncochboy — Mon, 15 Apr 2024 13:52:17 GMT

"Technical Fault"

Blue / Black Screen

Hi All..

If you have had the same problem as me, you could try the following fix :

If you have your Sky Q box hardwired or Wi-Fi connected to your non-sky router
Firstly, check your SKY Q settings, go to Status, go to Network Connection and go to Network Setup
If your broadband name is NOT Correct, then this must be changed
Go to Advanced Settings and go to Set Manually
Your broadband should have it's own IP address. Enter that in manually on the top line e.g. .08 for BT routers
N.B. if you have a BT Router, but shows up as EE, then reset it back to your old BT router name, and your BT password, all to be found on the BT Router itself, on the pull out info slide..
If you have completed this, then your SKY Q box should be working fine..
Repeat with Sky Mini Box, try without the 'white' booster box first, if you rely on wi-fi for sky upstairs, you may have to re-connect it..

hope that all works out for you, it worked out for me..!!

Regards,

Glyncochboy

I would like to add some photos, but it's not clear here how to do that, sorry..

Re: Technical Fault - Sky Q / Sky mimi-box

ThePope27 — Mon, 15 Apr 2024 18:05:02 GMT

I think this post needs to be edited or removed as it is very misleading...