topic Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work in Sky Q https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4618828#M641218 <P>Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work I thought the signal from the remote was Bluetooth and not infrared&nbsp;</P> Mon, 15 Apr 2024 11:41:28 GMT Williecl 2024-04-15T11:41:28Z Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4618828#M641218 <P>Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work I thought the signal from the remote was Bluetooth and not infrared&nbsp;</P> Mon, 15 Apr 2024 11:41:28 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4618828#M641218 Williecl 2024-04-15T11:41:28Z Re: Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4618833#M641220 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4027574">@Williecl</a>&nbsp;wrote:<BR /> <P>Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work I thought the signal from the remote was Bluetooth and not infrared&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4027574">@Williecl</a>&nbsp;</P> <P>It is Bluetooth when correctly paired.</P> <P>However to pair it does need line of sight.</P> <P><BR />With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. (This sets the remote to infrared mode). &nbsp;Next step needs line of sight to Qbox.<BR /><STRONG>Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together</STRONG> until the remote led flashes and follow onscreen instructions to re- pair.</P> Mon, 15 Apr 2024 11:52:39 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4618833#M641220 oldfella 2024-04-15T11:52:39Z Re: Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4619192#M641265 <P>Hi thanks for the reply I followed those steps still never worked I need to pull the tv out and go right close to the box</P> Mon, 15 Apr 2024 16:51:52 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4619192#M641265 Williecl 2024-04-15T16:51:52Z Re: Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4619206#M641267 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4027574">@Williecl</a>&nbsp;wrote:<BR /> <P>Hi thanks for the reply I followed those steps still never worked I need to pull the tv out and go right close to the box</P> <HR /></BLOCKQUOTE> <P>As I said&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4027574">@Williecl</a>&nbsp;</P> <P>In infrared it needs line of sight (to the Q box infrared sensor)</P> Mon, 15 Apr 2024 17:09:47 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4619206#M641267 oldfella 2024-04-15T17:09:47Z Re: Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4619264#M641281 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4027574">@Williecl</a>&nbsp;</P><P>&nbsp;</P><P>I would get one of these to mitigate against issues like this again in the future.</P><P><BR /><SPAN><A href="https://amzn.eu/d/aW3iYLb" target="_blank">https://amzn.eu/d/aW3iYLb</A></SPAN></P> Mon, 15 Apr 2024 17:56:59 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-had-a-new-media-wall-fitted-now-sky-Q-box-is-behind-the-false-wall-and-I-can-t-get-it-to-work/m-p/4619264#M641281 ThePope27 2024-04-15T17:56:59Z