topic Re: Disney plus not working and password not recognised for other apps in Sky Q

Disney plus not working and password not recognised for other apps

Sarah195 — Sun, 14 Apr 2024 17:51:30 GMT

I am trying to sign into paramount plus and it won't recognise my password. I also can't log in to sky go on my sons phone as it won't recognise password. Disney plus all of a sudden isn't working either. I have reset my password multiple times and nothing

Re: Disney plus not working and password not recognised for other apps

oldfella — Sun, 14 Apr 2024 18:20:20 GMT

@Sarah195 wrote:
I am trying to sign into paramount plus and it won't recognise my password. I also can't log in to sky go on my sons phone as it won't recognise password. Disney plus all of a sudden isn't working either. I have reset my password multiple times and nothing

Hi @Sarah195

Depends what you set up for each App.

They all have to be set up with login details of your choosing. Whether or not you chose different details only you know what you used for each App

Re: Disney plus not working and password not recognised for other apps

Sarah195 — Sun, 14 Apr 2024 18:49:58 GMT

Paramount is asking for my sky Id and password as is sky go. I logged into Disney with my Disney details and it was working fine until today

Re: Disney plus not working and password not recognised for other apps

oldfella — Sun, 14 Apr 2024 18:58:54 GMT

@Sarah195 wrote:

Paramount is asking for my sky Id and password as is sky go. I logged into Disney with my Disney details and it was working fine until today

Hi @Sarah195

Paramount plus does no ask for Sky ID and Password.

The Sky Activation procedure ask for this to take you to the Paramount~plus Website where you set up Email and Password of your Choosing.

https://www.sky.com/help/articles/using-paramount-plus

You will be taken to Paramount+ to create your account. Enter your email address and choose a password, these do not need to be the same as your Sky iD.

Please double check you've entered your email address correctly before you create your account. If you have made a mistake, you'll need to contact Paramount+ to get it fixed.

Re: Disney plus not working and password not recognised for other apps

Sarah195 — Sun, 14 Apr 2024 19:01:49 GMT

Right thank you. Any idea about the sky go or disney?

Re: Disney plus not working and password not recognised for other apps

oldfella — Sun, 14 Apr 2024 19:17:49 GMT

@Sarah195 wrote:

Right thank you. Any idea about the sky go or disney?

Hi @Sarah195

Sky Go does use your Sky ID and password. Bear in mind that if you are trying to connect to your Q box using Sky Go you need the Monthly Sky Q Multiscreen subscription..

With Disney +. If you subscribe through Sky and follow the Activation procedure then you do use your Sky ID to create a Disney account similar to Paramount plus. However whether or not you have to setup more login details on the Disney website I'm not sure

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-disney-plus

Re: Disney plus not working and password not recognised for other apps

Sarah195 — Sun, 14 Apr 2024 19:38:37 GMT

Thanks for the help