topic Re: Netflix doesnt load in Sky Q

Netflix doesnt load

Philip67 — Sun, 14 Apr 2024 18:49:37 GMT

For several months I have constantly been unable to access Netflix with any regularity or consistency on my Q box only. I can log on via my phone and also the 3 additional mini boxes. I have contacted Sky on numerous occasions and they keep blaming Netflix. However as a VIP customer of over 20 years, it is Sky that I pay. But for what? It's nothing short of a shambles notwithstanding it is a breach of contract. Sky are NOT providing a service yet are receiving payment. This needs urgent attention.

Re: Netflix doesnt load

ThePope27 — Sun, 14 Apr 2024 18:54:29 GMT

Hi @Philip67

Try refreshing the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.

It's recommended to wait at least 5 minutes before doing so.

Note that the refresh process can take up to 24 hours to complete.

Re: Netflix doesnt load

Laing1 — Sun, 14 Apr 2024 19:12:37 GMT

@Philip67 wrote:

For several months I have constantly been unable to access Netflix with any regularity or consistency on my Q box only. I can log on via my phone and also the 3 additional mini boxes. I have contacted Sky on numerous occasions and they keep blaming Netflix. However as a VIP customer of over 20 years, it is Sky that I pay. But for what? It's nothing short of a shambles notwithstanding it is a breach of contract. Sky are NOT providing a service yet are receiving payment. This needs urgent attention.

@Philip67 what problem are you having accessing Netflix is it a spinning rewd circle problem

if so then there is a large thread all about this with some work arounds in it

see below

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362