topic Re: TV Essentials in Sky Q

TV Essentials

Cooper+D — Sun, 14 Apr 2024 08:50:11 GMT

I currently subscribe to Essentials TV. When I go into catch up tv and select channel 5 and then select something to watch I'm being prompted to press red to upgrade. I would have thought that as channel 5 is free to air, catch up would work fine.

If I go to my tv menu it works fine, however it's a bit inconvenient swapping between remotes. Does anyone know why it doesn't work.

Re: TV Essentials

oldfella — Sun, 14 Apr 2024 09:00:20 GMT

@Cooper+D wrote:

I currently subscribe to Essentials TV. When I go into catch up tv and select channel 5 and then select something to watch I'm being prompted to press red to upgrade. I would have thought that as channel 5 is free to air, catch up would work fine.

If I go to my tv menu it works fine, however it's a bit inconvenient swapping between remotes. Does anyone know why it doesn't work.

Hi @Cooper+D

I suspect that is because you are trying to download CH 5 in HD.

Re: TV Essentials

Cooper+D — Sun, 14 Apr 2024 09:19:24 GMT

@oldfella surely if channel 5 HD is free to air it should still work.

Re: TV Essentials

MightyQuinn — Sun, 14 Apr 2024 09:23:48 GMT

Hi @Cooper+D There is no My5 on Sky Q boxes, so Channel 5 HD live is only included.

Re: TV Essentials

oldfella — Sun, 14 Apr 2024 09:39:57 GMT

@Cooper+D wrote:

@oldfella surely if channel 5 HD is free to air it should still work.

For some reason @Cooper+D

I believe Ch4 HD and Ch5 HD on demand needs HD subscription

Re: TV Essentials

TimmyBGood — Sun, 14 Apr 2024 10:41:30 GMT

@Cooper+D wrote:

@oldfella surely if channel 5 HD is free to air it should still work.

That would be a decision for the channel rather than Sky.

Re: TV Essentials

Oddie2004 — Sun, 14 Apr 2024 11:01:53 GMT

Appears to be a major issue with + and Q since friday but trying to speak to anyone at sky over the weekend is a joke.Unable to download any non sky channels from catch up since 8pm on Friday or very limited offerings.I am waiting for a response from viewerr and Customer Priority Team but suspect it is similar to the previous time it happened whereby Sky blamed everyone but themselves and then admitted it was a software issue that had gone wrong.Lets hope the Tech team can resolve it soon.

Re: TV Essentials

TimmyBGood — Sun, 14 Apr 2024 15:48:21 GMT

@Oddie2004

No similar reports from other users, though, which suggests an individual issue. This original post in this thread is specific to Sky Television Essentials.

Re: TV Essentials

oj01 — Sun, 14 Apr 2024 15:54:44 GMT

@Oddie2004 wrote:
Appears to be a major issue with + and Q since friday but trying to speak to anyone at sky over the weekend is a joke.Unable to download any non sky channels from catch up since 8pm on Friday or very limited offerings.I am waiting for a response from viewerr and Customer Priority Team but suspect it is similar to the previous time it happened whereby Sky blamed everyone but themselves and then admitted it was a software issue that had gone wrong.Lets hope the Tech team can resolve it soon.

Certainly no issues downloading here this weekend.

@Cooper+D As mentioned, I believe it's the channels' decision that Ch 4 and Ch 5 Catch Up/On Demand require the HD Pack to download in HD.

Re: TV Essentials

Oddie2004 — Mon, 15 Apr 2024 09:35:55 GMT

It was resolved this morning by Sky sending a signal to my box which was an update which appears to have resolved the issues for now .

Re: TV Essentials

Mark39 — Mon, 15 Apr 2024 09:53:44 GMT

@Oddie2004 wrote:

It was resolved this morning by Sky sending a signal to my box which was an update which appears to have resolved the issues for now .

That would have been a signal to your Viewing Card to refresh your viewing privileges in line with your subscription.

Re: TV Essentials

Oddie2004 — Mon, 15 Apr 2024 10:34:48 GMT

Yes.Thankyou

I did recontract on Friday so not sure why it was not done then or I should have been told there may have been some issues over the weekend.

Never mind all sorted out now.