Keep getting message about entering our sky viewing card

She3 — Sun, 14 Apr 2024 14:57:29 GMT

We keep getting a message and blank screen saying we should enter our sky viewing card. We have Sky Q so don't know if we're supposed to have a viewing card. Would someone help me please

Re: Keep getting message about entering our sky viewing card

oldfella — Sun, 14 Apr 2024 15:32:40 GMT

@She3 wrote:

We keep getting a message and blank screen saying we should enter our sky viewing card. We have Sky Q so don't know if we're supposed to have a viewing card. Would someone help me please

Hi @She3

If you are a new customer then the Sky Q viewing card is normally posted to you before the installation by Sky Engineer.
First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Keep getting message about entering our sky viewing card

She3 — Sun, 14 Apr 2024 15:35:34 GMT

Thank you for the information and it's worked

topic Re: Keep getting message about entering our sky viewing card in Sky Q

Keep getting message about entering our sky viewing card

Re: Keep getting message about entering our sky viewing card

Re: Keep getting message about entering our sky viewing card