topic Re: the TV turns off in Sky Q

the TV turns off

Cosmin3 — Sun, 14 Apr 2024 10:49:36 GMT

hello everyone please help me with something

exactly 2 hours ago

I turn on the TV

stay on for 3 5 seconds

like, everything is clear, after which the screen goes black

but the tv is on

and the same way I turn it off, sometimes the TV stays on even for 2 or 3 seconds and the screen goes black

but still lit remains

Re: the TV turns off

oldfella — Sun, 14 Apr 2024 10:55:11 GMT

@Cosmin3 wrote:

hello everyone please help me with something

exactly 2 hours ago

I turn on the TV

stay on for 3 5 seconds

like, everything is clear, after which the screen goes black

but the tv is on

and the same way I turn it off, sometimes the TV stays on even for 2 or 3 seconds and the screen goes black

but still lit remains

Hi @Cosmin3

Assume you are referring to your Q box and not the TV?

Have you rebooted the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 10:56:07 GMT

No sky q

Only tv

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 10:58:07 GMT

I mean the TV

today I was looking at a setial

as soon as he hung up I said that maybe he hung up like that

after which I lit it

it stayed on for 10 seconds and the screen went black

and I've been struggling for 2 hours to do it

Re: the TV turns off

oldfella — Sun, 14 Apr 2024 10:58:28 GMT

@Cosmin3 wrote:

No sky q

Only tv

Hi @Cosmin3

Then try rebooting the TV set.

Disconnect power lead for 30 secs then reconnect.

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 11:35:49 GMT

No working

🥺🥺

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 11:48:40 GMT

at the moment gen

I'm watching a movie.

but the screen is black

and the sound is heard and everything

but the screen is black

Re: the TV turns off

oldfella — Sun, 14 Apr 2024 11:52:42 GMT

@Cosmin3 wrote:

at the moment gen

I'm watching a movie.

but the screen is black

and the sound is heard and everything

but the screen is black

hi @Cosmin3
Have you rebooted both the Q box and the TV?

As per my previous posts.

Re: the TV turns off

twilight+princess — Sun, 14 Apr 2024 12:07:40 GMT

Do you have Sky TV (sky Q, Sky TV set with Sky TV services)?
Is the player connected to the TV via HDMI? Have you checked to see if the cable is fully inserted into the TV &/or output?
Is the TV on the correct HDMI channel?

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 12:35:55 GMT

Yes I check all

But nothing

Is not working

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 12:36:45 GMT

I have sky TV

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 13:00:08 GMT

Someone for help my plizz?

Re: the TV turns off

MightyQuinn — Sun, 14 Apr 2024 13:08:13 GMT

Hi @Cosmin3 It may be quicker if you contact Sky.

Re: the TV turns off

Cosmin3 — Sun, 14 Apr 2024 13:27:41 GMT

Give my the number for contact the sky

Re: the TV turns off

PandJ2020 — Sun, 14 Apr 2024 13:42:42 GMT

@Cosmin3 wrote:
Give my the number for contact the sky

https://www.sky.com/help/home