topic Hello … I’m not able to view Netflix as it says I need to update payment in Sky Q

Hello … I’m not able to view Netflix as it says I need to update payment

JasonT6 — Sat, 13 Apr 2024 19:56:21 GMT

Hello … I’m not able to view Netflix as it says I need to update payment

Re: Hello … I’m not able to view Netflix as it says I need to update payment

JasonT6 — Sat, 13 Apr 2024 20:00:36 GMT

It's part of my package and now I can't watch it.

would like it sorted asap and credit my account for inconvenience.

said open until 9pm for calls. Called at 8:55pm and cut me off and said call tomorrow.

Re: Hello … I’m not able to view Netflix as it says I need to update payment

oldfella — Sat, 13 Apr 2024 20:04:07 GMT

@JasonT6 wrote:

It's part of my package and now I can't watch it.

would like it sorted asap and credit my account for inconvenience.

said open until 9pm for calls. Called at 8:55pm and cut me off and said call tomorrow.

Hi @JasonT6

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Hello … I’m not able to view Netflix as it says I need to update payment

JasonT6 — Sat, 13 Apr 2024 20:05:29 GMT

Cheers... I called and they sent me this link, no idea so thank you for your message.
appreciated

Re: Hello … I’m not able to view Netflix as it says I need to update payment

oldfella — Sat, 13 Apr 2024 20:11:35 GMT

@JasonT6 wrote:

Cheers... I called and they sent me this link, no idea so thank you for your message.
appreciated

Hi @JasonT6

Forum members do try to help with Q issues and malfunctions. However we have no details concerning Subscriptions and payments where you need to Sky Customers services.