topic Re: Main box no programme/recording picture or sound in Sky Q

Main box no programme/recording picture or sound

melw — Sat, 13 Apr 2024 19:41:34 GMT

Main box no programme/recording picture or sound

Re: Main box no programme/recording picture or sound

oldfella — Sat, 13 Apr 2024 19:45:11 GMT

@melw wrote:

Main box no programme/recording picture or sound

Have you tried rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Main box no programme/recording picture or sound

melw — Sat, 13 Apr 2024 19:50:55 GMT

Thank you for your reply. Reluctant to do the mains off reset because mini box is working OK. Will I have to reset the mini box after and will it automatically reconnect to the main box?

New to sky q, recently moved from sky +.

Wish I hadn't!!

Re: Main box no programme/recording picture or sound

oldfella — Sat, 13 Apr 2024 19:54:00 GMT

@melw wrote:

Thank you for your reply. Reluctant to do the mains off reset because mini box is working OK. Will I have to reset the mini box after and will it automatically reconnect to the main box?

New to sky q, recently moved from sky +.

Wish I hadn't!!

Rebooting the main Q box will not affect the connectivity of the mini @melw

Obviously the mini will be offline during the reboot until the main Q box is back on.

Re: Main box no programme/recording picture or sound

melw — Sat, 13 Apr 2024 19:57:25 GMT

Thanks again @oldfella Will try tomorrow.

Re: Main box no programme/recording picture or sound

melw — Mon, 15 Apr 2024 18:00:06 GMT

Turned on Sky Q box (using remote control) the following day and working OK.

@oldfella