topic Re: Condescending customer service in Sky Q

Condescending customer service

Alan000 — Sat, 13 Apr 2024 17:24:40 GMT

Just rang to have sky cinema removed from my account. The call centre agent said "there was an unknown technical issue on the line and it would be about 3 minutes before he could deal with me" when I questioned this I was told " to spend that time to chill out and have a cup of tea with my family '
I don't think that is a proper response as my family have been in hospital

Re: Condescending customer service

Daniel0210 — Sat, 13 Apr 2024 17:41:45 GMT

@Alan000

In fairness to the agent he's not going to know of any family heath issues. Presumably if he'd just said "chill out and have a cup of tea" you wouldn't have an issue. You could make a complaint but do you honestly see anything coming of it.

Re: Condescending customer service

ThePope27 — Sat, 13 Apr 2024 17:43:00 GMT

To be fair I'm with the Customer Service agent on this, it might take 3 mins to open something up, his computer might have frozen, you don't know the details, the same as he didn't know that your family was unfortunately in hospital. He was just being friendly.