topic Sky remote no longer controls volume in Sky Q

Sky remote no longer controls volume

Nim1 — Sat, 13 Apr 2024 15:01:02 GMT

Hi, I've looked at so many posts but none have been able to solve my issue. The sky chat bot has been useless, and the app no help whatsoever, the customers services number keeps sending me to the sky app.

so finally I'm here... 2 days ago my tv came up with a strange message and said there was no broadband connection and the remote didn't work it's almost like the sky box reset itself, wiped all recordings e.t.c I have had to reconfigure everything.

now my Sky remote is not able to control my tv volume. It could do it before but now my model number is not listed on the Sky list nor is it able to work when Sky uses the 23 options it has.

I don't want to use two controls and I'm super annoyed at Sky because they make it so hard to just speak to someone. I have typed in over 10 codes that I've seen in the forums but still nothing.

tv model is a Panasonic 75PUS7354

Any help would be much appriciated

Re: Sky remote no longer controls volume

oldfella — Sat, 13 Apr 2024 15:03:22 GMT

Hi @Nim1

If you have tried all Panasonic options in the remote setup, then you could try Other brands

Re: Sky remote no longer controls volume

ThePope27 — Sat, 13 Apr 2024 15:05:32 GMT

Hi @Nim1

Try Vestel brand instead of Panasonic 🙂

Re: Sky remote no longer controls volume

Nim1 — Sat, 13 Apr 2024 15:20:41 GMT

Sir, you are a genius!

I have spent ages going through so many and it drove me crazy.

I chose vestel and the code 1613 worked.

I typed it here for anyone else that has a Panasonic tv.

if someone at Sky is reading this please please add it to the Panasonic list of codes.