https://helpforum.sky.com/t5/Sky-Q/Sky-Cinema-upgrade/m-p/4617296#M640900 <P>If you a ROI customer,</P><P>&nbsp;</P><P>Call the customer service phone number, press the option for new customer and explain to them what's happened regarding the email not working for the sky cinema offer and they will put you through to the correct department, they will then do it for you their side.</P> Sat, 13 Apr 2024 14:45:29 GMT ThePope27 2024-04-13T14:45:29Z https://helpforum.sky.com/t5/Sky-Q/Sky-Cinema-upgrade/m-p/4617027#M640868 <P>Hi</P><P>Can't get upgrade offer in email - tech difficulties coming &nbsp;up on screen at first....retried and a then a number I can't get through to then comes up on screen....therefore cant access the upgrade.</P><P>ROI customer.&nbsp;</P> Sat, 13 Apr 2024 10:03:08 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Cinema-upgrade/m-p/4617027#M640868 Cailindeas1 2024-04-13T10:03:08Z https://helpforum.sky.com/t5/Sky-Q/Sky-Cinema-upgrade/m-p/4617296#M640900 <P>If you a ROI customer,</P><P>&nbsp;</P><P>Call the customer service phone number, press the option for new customer and explain to them what's happened regarding the email not working for the sky cinema offer and they will put you through to the correct department, they will then do it for you their side.</P> Sat, 13 Apr 2024 14:45:29 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Cinema-upgrade/m-p/4617296#M640900 ThePope27 2024-04-13T14:45:29Z