topic Re: Smart Series Links in Sky Q

Smart Series Links

Ray+Keenan — Wed, 24 Jan 2024 21:34:38 GMT

Set a timer to record the series of 'Fire Country' and instead of setting the timer for next Wednesday's episode, it's set a timer to record the repeat on Saturday night. Anyone else have this?

I also record a show on True Crime channel and instead of setting the timer for the next episode, it sets a timer for the same show but an earlier series on a different day which I've already seen before. Every single time. It drives me bonkers sometimes. I just want to see the latest episodes not every single one that has ever existed ever. Is this a broadcaster issue or a Sky Q box issue? It's more annoying than anything.

Re: Smart Series Links

oldfella — Wed, 24 Jan 2024 22:07:20 GMT

@Ray+Keenan wrote:

Set a timer to record the series of 'Fire Country' and instead of setting the timer for next Wednesday's episode, it's set a timer to record the repeat on Saturday night. Anyone else have this?

I also record a show on True Crime channel and instead of setting the timer for the next episode, it sets a timer for the same show but an earlier series on a different day which I've already seen before. Every single time. It drives me bonkers sometimes. I just want to see the latest episodes not every single one that has ever existed ever. Is this a broadcaster issue or a Sky Q box issue? It's more annoying than anything.

Hi @Ray+Keenan

Afraid it's a broadcaster issue. Not a fault of the Q box.

Re: Smart Series Links

Ray+Keenan — Wed, 24 Jan 2024 22:49:30 GMT

Thought it might be. There's smart series link and then there's not-too- Smart Series link. Ah well.

Thanks for replying 🙂

Re: Smart Series Links

Ray+Keenan — Fri, 12 Apr 2024 19:52:42 GMT

Im still having the issue with the series link for Fire Country. Now i'm having an issue with the Chicago series also on the Sky Witness. This time the series link is not being picked up at all and i have to manually reset it every time. What is with my box and this channel right now? As has been previously explained, its a broadcaster issue and not my box. Anyone know who I can contact about this, if any one because it is driving me demented.

And also out of curiosity, is anyone else having an issue with this channel and their series links?

Re: Smart Series Links

oldfella — Fri, 12 Apr 2024 19:53:07 GMT

@Ray+Keenan wrote:

Im still having the issue with the series link for Fire Country. Now im having an issue with the Chicago series also on the Sky Witness. This time the series link os not being picked up at all and i have to manually reset it every time. What is with my box and this channel right now? As has been previously explained, its a broadcaster issue and not my box. Anyone know who incancontact about this because it is driving me demented.

And out of curiosity, is anyone else having an issue with this channel and their series link issue?

Hi @Ray+Keenan

If you have Specific examples of series link issues you can report them to Sky Viewer relations.

ViewerR@sky.co.uk

Re: Smart Series Links

Ray+Keenan — Fri, 12 Apr 2024 20:08:28 GMT

Thank you @oldfella , i've emailed them. Maybe something will come of it, maybe it won't but at least i've tried. 🙂

Re: Smart Series Links

Ray+Keenan — Fri, 12 Apr 2024 20:27:17 GMT

The email is bouncing back for some reason (and i've copied the address exactly how you sent it to me)

Re: Smart Series Links

oldfella — Fri, 12 Apr 2024 20:30:03 GMT

@Ray+Keenan wrote:

The email is bouncing back for some reason (and i've copied the address exactly how you sent it to me)

My fault @Ray+Keenan

Should be

viewerR@sky.uk

Re: Smart Series Links

Ray+Keenan — Fri, 12 Apr 2024 20:38:39 GMT

Ahh! That will be why. It was puzzling me. I shall try again. Thanks again 🙂

Re: Smart Series Links

MisterT1 — Sat, 25 May 2024 06:08:47 GMT

Yes, I too have the exact same issue, except mine picks up the Wed episode, the actual date broadcast for new episodes, and Sunday recording as the repeat episode. It is annoying!

Re: Smart Series Links

Ray+Keenan — Sat, 25 May 2024 12:06:00 GMT

If it helps, the series link for the Wednesday 2am airing works properly. I ended up cancelling the Wednesday 9pm series link and resetting it to the earlier 2am one and i havent had a problem since. For whatever reason the 9pm series link doesn't do what its supposed to do.