topic Re: Sky Q box freezes on exiting BBC Iplayer in Sky Q

Sky Q box freezes on exiting BBC Iplayer

Sharon+Marshall22 — Mon, 25 Sep 2023 14:22:56 GMT

Everytime I exit BBC iplayer my SKYQ box freezes and I have to switch it on and off again at the mains to get it working again. Very annoying.

Re: Sky Q box freezes on exiting BBC Iplayer

Addie15 — Tue, 26 Sep 2023 09:13:17 GMT

Hi there, Sharon+Marshall22. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box freezes on exiting BBC Iplayer

Mr+Ramsden — Tue, 26 Sep 2023 10:05:12 GMT

Don't do the intuitive press home to exit, you need to use the back button and perform a full exit. That way 8 times out of 10 your box will remain working. This bug is made all the more annoying because of the awful decision to have play from start default action for pressing circle button, so many time i press it to get a program overview and am thrown into iplayer hell

Re: Sky Q box freezes on exiting BBC Iplayer

Lisa-P1987 — Thu, 28 Sep 2023 09:22:57 GMT

We are still looking to help you @Sharon+Marshall22 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q box freezes on exiting BBC Iplayer

Sharon+Marshall22 — Sun, 01 Oct 2023 10:31:50 GMT

Is this a bug then. The Sky box freezes on exit even if I have watched something on iPlayer on purpose.

Re: Sky Q box freezes on exiting BBC Iplayer

Mr+Ramsden — Mon, 02 Oct 2023 14:03:31 GMT

Well if software freezes on exit then i would accept it as a bug report from my support department.

Re: Sky Q box freezes on exiting BBC Iplayer

Harley+Breakout — Sat, 11 Nov 2023 23:37:10 GMT

I have the same problem with iPlayer! You watch the program and try to exit and it goes to black screen. VERY annoying as you have to turn the Q box off to clear the issue. There must be a solution to a problem that so many people have.

Re: Sky Q box freezes on exiting BBC Iplayer

Pleasebaniplaye — Wed, 22 Nov 2023 21:09:10 GMT

I have the same issue. Been like it for years. Iplayer is a pita.

Yet another reset and I didn't even want to watch iplayer.

Re: Sky Q box freezes on exiting BBC Iplayer

Chris_Wade — Tue, 28 Nov 2023 19:19:29 GMT

I have same issue - it's infuriating as iPlayer comes up as a delayed function of going to a BBC Chanel and pressing select

Re: Sky Q box freezes on exiting BBC Iplayer

RussClark — Fri, 29 Dec 2023 18:58:12 GMT

I have the same issue. It used to be occasionally but now it's almost every day

Re: Sky Q box freezes on exiting BBC Iplayer

oldfella — Fri, 29 Dec 2023 19:14:58 GMT

@RussClark wrote:

I have the same issue. It used to be occasionally but now it's almost every day

Exactly how are you exiting iPlayer @RussClark

Re: Sky Q box freezes on exiting BBC Iplayer

RussClark — Fri, 29 Dec 2023 19:16:52 GMT

Usually backup until I get a prompt to exit IPLAYER and I confirm I want to exit.

Re: Sky Q box freezes on exiting BBC Iplayer

Dean — Sun, 07 Jan 2024 13:57:16 GMT

Mine too despite going through exit procedure vision dissappear but audio remains on.

Only way to correct is power down & reboot.

Re: Sky Q box freezes on exiting BBC Iplayer

RussClark — Sun, 07 Jan 2024 18:24:22 GMT

Exactly the same as mine.

Re: Sky Q box freezes on exiting BBC Iplayer

no+fibre+tx+tosky — Mon, 08 Jan 2024 13:36:15 GMT

same issue for me too

Re: Sky Q box freezes on exiting BBC Iplayer

RussClark — Sun, 14 Jan 2024 00:04:07 GMT

This is still happening. Has anyone a solution?

Re: Sky Q box freezes on exiting BBC Iplayer

Mr+Ramsden — Mon, 15 Jan 2024 11:25:17 GMT

@RussClark wrote:
This is still happening. Has anyone a solution?

You just have to keep backing up until you asked to exit iPlayer and then just hope it works. Not really a soloution but until its accepted as a bug by Sky or BBC then o one will work on it, Personally i'd be happy forthere to b an option to disable "play from start" on all channels

Re: Sky Q box freezes on exiting BBC Iplayer

NickVidman — Tue, 16 Jan 2024 22:11:03 GMT

Not only that Sky Q freezes on exit (pressing back button several times etc or otherwise) it does not go to start of the programme on starting the d..n BNC iplayer.

And yes, I hate that instant going into replay from the beginning mode by pressing the ok button.

Re: Sky Q box freezes on exiting BBC Iplayer

NeilT99 — Wed, 17 Jan 2024 21:47:36 GMT

Same problem here. I used to think it was because I didn't exit using the iPlayer prompted "Do you want to exit" popup. Now it freezes Sky even when I exit iPlayer 'properly'. Also I can initiate iPlayer by pressing down arrow or backup (and definitely not the central selection button) when I'm on the program details popup. I'm sure there are more people with this problem, so sorting it out would be a good thing Sky.

Re: Sky Q box freezes on exiting BBC Iplayer

JGillbanks — Fri, 19 Jan 2024 23:13:22 GMT

Fix it Sky- this is a joke.... this bug has been going on for so long now. What are we paying for?? Fix it!