topic Is a waste of time Re: Wrong email when linking discovery plus in Sky Q

Wrong email when linking discovery plus

JD06 — Tue, 03 Oct 2023 20:04:39 GMT

Hi, when setting up discovery plus with Sky I accidentally linked it to the wrong email. Instead of my email (with numbers in) i forgot the numbers.

I am currently trying to:

1. Cancel the other account on discovery plus.

2. Transfer it to my email

Re: Wrong email when linking discovery plus

Chodley — Wed, 04 Oct 2023 04:51:48 GMT

How are you trying to do that?

Re: Wrong email when linking discovery plus

JD06 — Wed, 04 Oct 2023 23:56:51 GMT

I have tried the virtual agent. At the moment im going tound in circles and cant get to an agent to help. When registering for Discovery Plus it just allowed me to use the incorrect email without checking.

Re: Wrong email when linking discovery plus

Laing1 — Thu, 05 Oct 2023 09:27:12 GMT

@JD06 wrote:

I have tried the virtual agent. At the moment im going tound in circles and cant get to an agent to help. When registering for Discovery Plus it just allowed me to use the incorrect email without checking.

@JD06 you may need to cancel your Discovery+ subscription through Sky marketplace then set it up again see the 2 links on doing ths

removing a subscription from marketplace

https://www.sky.com/help/articles/sky-marketplace

re-subscrubing to discovery+

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Wrong email when linking discovery plus

JD06 — Thu, 05 Oct 2023 10:06:17 GMT

i have just tried this and its telling me to activate subscription rather than manage subscription. Does this mean its not connected to that email?

I then tried to re-link to the right email, but its telling me that i cant because its already linked.

I have messaged Discovery Plus to see if they can do anything on their end but i dont know if they can

Re: Wrong email when linking discovery plus

Laing1 — Thu, 05 Oct 2023 17:30:17 GMT

@JD06 wrote:

i have just tried this and its telling me to activate subscription rather than manage subscription. Does this mean its not connected to that email?

I then tried to re-link to the right email, but its telling me that i cant because its already linked.

I have messaged Discovery Plus to see if they can do anything on their end but i dont know if they can

@JD06 discovery should be able to do something although Sky may also have to do something as well but wait and see what discovery say

Re: Wrong email when linking discovery plus

JD06 — Sun, 08 Oct 2023 16:09:09 GMT

I have tried contacting both Sky and Discovery+.

Discovery+ is sending me to Sky and when trying to contact anyone from Sky, im going round in circles and it wont put me through to an agent. When i emailed Sky it sends me to their page which is sending me round in circles and on phone, its sending me online. PLEASE HELP!

Is a waste of time Re: Wrong email when linking discovery plus

petesplace — Fri, 12 Apr 2024 17:22:05 GMT

Talking to Sky about Discovery Plus is a waste of time the people on the phone are hopeless I got in touch with Discovery Plus themselves I used my old email with the help of Discovery Plus I was able to access Discovery plus premium on Sky q it has been on for about three months I was recently watching world snooker championship qualifiers but today when I tried it had gone off asking me to sign in how this happened I do not know I was not using my Sky email it was my old email I can only think that Sky had interfered with my interface and took it off I can still watch the qualifiers on my Samsung TV but not on Sky q why don't Sky make things easier instead of complicated things all the time you can always upgrade but never downgrade all they care about is money money instead of customers the only way I can see Sky ever changing it's to leave them and join someone else their customer service is an absolute shambles