topic Re: Using a splitter on a sky Q box in Sky Q

Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:11:07 GMT

I wondered why i had a message come up that sky couldn't recognise a UHD connection on my tv, I had a £70 4k cable plugged in and not the pink sky hdmi cable that was provided with the sky Q box. So I plugged the pubk

cable in and tada 🎉 the UHD was in buisness. However no sound from my surround sound. Then when I plug the £70 4k cable in it says no UHD but we do have sound. My question is, how do I make this work, can I put a hdmi splitter into the back of the sky box and have both cables running to fix the problem, if so what sort of splitter, or are there any other tried and tested methods that anyone could suggest. 🤷‍♀️

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 19:17:52 GMT

@amindy wrote:

I wondered why i had a message come up that sky couldn't recognise a UHD connection on my tv, I had a £70 4k cable plugged in and not the pink sky hdmi cable that was provided with the sky Q box. So I plugged the pubk

cable in and tada 🎉 the UHD was in buisness. However no sound from my surround sound. Then when I plug the £70 4k cable in it says no UHD but we do have sound. My question is, how do I make this work, can I put a hdmi splitter into the back of the sky box and have both cables running to fix the problem, if so what sort of splitter, or are there any other tried and tested methods that anyone could suggest. 🤷‍♀️

hi @amindy

I am sorry probably not really much help - whiilst some people do seem to have success with splitters and 4K, we know that many find them temperamental.

Is the splitter being used for routing to more than 1 TV or splitting out audio ?

BTW you should not have to pay more than £10-£20 for a fully functioning 4K HDMI (or these days 8K) cables

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:23:51 GMT

I'm hoping to use the splitter to connect the tv and my surround sound both to sky so that they both work together. At the moment the sky cable that connects from the tv to the sky box, misses my surround sound

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 19:28:22 GMT

@amindy wrote:

I'm hoping to use the splitter to connect the tv and my surround sound both to sky so that they both work together. At the moment the sky cable that connects from the tv to the sky box, misses my surround sound

If you post the make & model numbers of both your TV & surround sound, I will see if I can think of an alternative method of connecting them all - although it may depend on the age of them

Perhaps mention any other equipment connected to both

edit P.S. Also mention if you watch in 4K/HDR and also if you are looking for Atmos sound

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:29:17 GMT

This is the tv

https://www.google.com/url?pjf=1&q=https://www.manua.ls/samsung/qe55q6fnat/specifications&sa=U&sqi=2&ved=2ahUKEwih0bX-sKiFAxXwR0EAHZUpAiEQFnoECB8QAQ&usg=AOvVaw1PLdlGBSbEkciWG1tUzCQl

and it's Bose surround sound, it's 10 old so not sure what make it is,

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 19:34:20 GMT

@amindy wrote:

This is the tv

https://www.google.com/url?pjf=1&q=https://www.manua.ls/samsung/qe55q6fnat/specifications&sa=U&sqi=2&ved=2ahUKEwih0bX-sKiFAxXwR0EAHZUpAiEQFnoECB8QAQ&usg=AOvVaw1PLdlGBSbEkciWG1tUzCQl

and it's Bose surround sound, it's 10 old so not sure what make it is,

hi @amindy

Is your TV connected to your Bose system ?

The TV has an ARC (audio Return Channel) HDMI that should allow the sound from SKY to be routed through the TV

Alternatively could you use an optical cable from SKY ?

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:36:41 GMT

Ok I think I'll have change around and see if I can do it that way, thanks so much.

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:38:06 GMT

Should I put the sky hdmi cable in the arc port and then put in sky box?

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 19:42:07 GMT

@amindy wrote:

Should I put the sky hdmi cable in the arc port and then put in sky box?

nope -the ARC HDMI is specifically for connection to/from Audio systems.

I haven't looked at the full manual of the TV to see if you can use all others but SKY should be connected to any other 4K/HDR capable HDMI inputs

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:49:16 GMT

Ok I have put an optical in and now going to connect the sky cable to any other hdmi

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:50:47 GMT

What if I put the Bose in that Arc port?

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 19:51:50 GMT

@amindy wrote:

Ok I have put an optical in and now going to connect the sky cable to any other hdmi

Sounds like a plan that hopefully will work for you (especially as you don't need Atmos)

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 19:54:13 GMT

@amindy wrote:

What if I put the Bose in that Arc port?

this might work but I am not 100% sure if ARC out from the TV also relies on a corresponding 'handshake' from the Sound system so it may depend if your Bose system HDMI Out is also ARC capable

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 19:55:41 GMT

😭

Re: Using a splitter on a sky Q box

ThePope27 — Thu, 11 Apr 2024 20:14:46 GMT

I have this HDMI splitter, has 2 outputs and 6 inputs and works perfectly with Sky Q UHD & HDR

https://amzn.eu/d/e7nv6nL

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 20:42:40 GMT

Used the optical and the arc, none of them worked. Sky cable going from tv to sky box. Bose hdmi trying in every hdmi port on the tv, still no sound

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 20:46:31 GMT

@amindy wrote:

Used the optical and the arc, none of them worked. Sky cable going from tv to sky box. Bose hdmi trying in every hdmi port on the tv, still no sound

hi @amindy

Was the optical from the SKY Q box to the Bose Sound system ?

What setting di dyou have in

:Home - Settings - Setup - Audio Visual
Digital audio output Optical

if it is set to Dolby Digital can you try setting it to Normal

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 20:52:33 GMT

Just done that as you said and changed it to normal and nothing changed

Re: Using a splitter on a sky Q box

nigea99 — Thu, 11 Apr 2024 20:56:39 GMT

@amindy wrote:

Just done that as you said and changed it to normal and nothing changed

hmm - I have no idea why that would not work unless there is something technically failing in either the Q box or the Bose system (or I guess a faulty cable) , assuming you can select the Optical input OK on the Bose system

Re: Using a splitter on a sky Q box

amindy — Thu, 11 Apr 2024 20:57:44 GMT

No idea thanks for your help