topic Re: Sky Q Return in Sky Q

Sky Q Return

sal192 — Tue, 09 Apr 2024 17:32:28 GMT

Hello,

I've cancelled my sky q tv on the 26th February my services were switched off on the 29th March. I've cancelled my boradband on the 18th March. I've had an email saying I need to return the SKy Broadband Hub 4.2 and only received one box in the post. I've had no infomation on if I need to return my Sky Q Box or Sky Broadband booster. As i've said i've only recieved one box. Also I now have virgin media so if I don't need to return the sky booster can I connect it to my VM Hub 3. Any help will be appreciated

Thanks

Re: Sky Q Return

Daniel0210 — Tue, 09 Apr 2024 17:33:35 GMT

@sal192
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Sky Q Return

sal192 — Tue, 09 Apr 2024 17:37:47 GMT

Hi,

Should I also return the Sky Q Box in the box that has arrived for my Broadband. Sky haven't asked me to return Q or the booster. When I cancelled my multiroom and upgraded my broadband a few years back sky sent me 2 boces one for the minibox and one for the old hub so I would have thought they would send 2 or 3 for the Q box and booster.