topic Is my box faulty? in Sky Q

Is my box faulty?

CarlW2020 — Mon, 08 Apr 2024 10:46:23 GMT

I think my box may be faulty. It has this intermittent issue where, when I first switch it on, the screen will flash randomly for a random amount of time. Not always, but more often than not. It's not the HDMI cable as I just replaced it with another, better one.

I suppose it may be my TV but it doesn't happen with my BD player.

I was thinking of asking Sky to send a new one which I can then set up and test to see what happens. Then I would return one of the boxes; either the original if faulty or the replacement if not.

Would I lose the recordings on the original box if activated a new one and then went back to the old one? (Not a big problem; just curious.)

I guess I'm just worried they'll charge me for something if it turns out that the original box wasn't faulty; or they can't locate the fault.

Comments or advice appreciated as this is my first experience of an issue with the box.

Thanks.

Re: Is my box faulty?

ThePope27 — Tue, 09 Apr 2024 17:17:41 GMT

Hi @CarlW2020

Have you tried using a different HDMI Port on your TV, it could be a dodgy HDMI port in the TV itself.

If this issue still persists it could be a faulty HDMI port on the Sky Q box itself

Re: Is my box faulty?

cuke — Tue, 09 Apr 2024 17:42:47 GMT

@CarlW2020 wrote:
I think my box may be faulty. It has this intermittent issue where, when I first switch it on, the screen will flash randomly for a random amount of time. Not always, but more often than not. It's not the HDMI cable as I just replaced it with another, better one.

I suppose it may be my TV but it doesn't happen with my BD player.

I was thinking of asking Sky to send a new one which I can then set up and test to see what happens. Then I would return one of the boxes; either the original if faulty or the replacement if not.

Would I lose the recordings on the original box if activated a new one and then went back to the old one? (Not a big problem; just curious.)

I guess I'm just worried they'll charge me for something if it turns out that the original box wasn't faulty; or they can't locate the fault.

Comments or advice appreciated as this is my first experience of an issue with the box.

Thanks.

Unfortunately you won't be able to try both boxes as it's a doorstep swap...

Re: Is my box faulty?

ThePope27 — Tue, 09 Apr 2024 17:47:44 GMT

@CarlW2020 @cuke

Might be worth a Box swap in anycase if the above solution of switching HDMI port on the TV doesn't work.

Re: Is my box faulty?

CarlW2020 — Tue, 09 Apr 2024 18:49:36 GMT

Yes I think I did try another HDMI cable before, but I will try again before I go for the box swap

Thanks guys.