topic error 1k-0002 on Discoveryplus in Sky Q

error 1k-0002 on Discoveryplus

crfin — Sun, 07 Apr 2024 21:04:27 GMT

Whenever i try to watch a program on Discoveryplus App on skyq box i get error 1k-0002 your browser does not support playback of this video, please try another browser?

Re: error 1k-0002 on Discoveryplus

ThePope27 — Sun, 07 Apr 2024 21:43:38 GMT

Hi @crfin

What exactly are you trying to view on Disco+

I can check my end to see if it's working for me or if it's disco+ end.

Re: error 1k-0002 on Discoveryplus

crfin — Wed, 10 Apr 2024 19:32:40 GMT

@ThePope27 I've tried multiple programs but same issue

Re: error 1k-0002 on Discoveryplus

Laing1 — Wed, 10 Apr 2024 19:44:59 GMT

@crfin are you getting the message on your Q box/mini or from watching on a laptop/phone pc etc im guessing from your box if so you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: error 1k-0002 on Discoveryplus

crfin — Wed, 10 Apr 2024 21:08:21 GMT

@Laing1 refreshing Apps worked a treat. Thanks for your help.