topic Picture interrupted in Sky Q

Picture interrupted

johnjo69 — Sun, 07 Apr 2024 13:35:38 GMT

Anytime there's any wind. Every channel goes very blocky in its picture. It only started 1 month ago.

My Dish is on the gable end of the property. On a pole. Which was the only way to get a reception in the first place. This dish has been up approx 18 months. Do I need to call an engineer out?

Re: Picture interrupted

Addie15 — Mon, 08 Apr 2024 07:30:34 GMT

Hi there, @johnjo69. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture interrupted

Lisa-P1987 — Wed, 10 Apr 2024 09:50:55 GMT

We are still looking to help you @johnjo69 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks