topic Re: Return in Sky Q

Return

Les69 — Sat, 06 Apr 2024 14:50:14 GMT

I keep getting messages to return my Sky Q boxes. I've return them months ago when I upgraded to Sky Stream. This return service seems not to work.

Re: Return

Daniel0210 — Sat, 06 Apr 2024 14:50:49 GMT

@Les69
Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Return

Les69 — Sat, 06 Apr 2024 20:06:12 GMT

All 5 boxes were returned in the boxes provided - these were sent weeks ago to you. I don't think I have proof of postage as it was so long ago so I assumed they had been received

Re: Return

caesarome — Sat, 06 Apr 2024 21:51:14 GMT

@Les69

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Return

Addie15 — Sun, 07 Apr 2024 07:46:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Les69.

Re: Return

Addie15 — Tue, 09 Apr 2024 14:12:15 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.