topic Netflix App failure in Sky Q

Netflix App failure

Maitafi — Sat, 06 Apr 2024 20:53:08 GMT

The Netflix app won't launch. Have tried turning everything off and on again to try and reset the box.

Re: Netflix App failure

Addie15 — Sun, 07 Apr 2024 09:23:03 GMT

Hi there, @Maitafi. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix App failure

Lisa-P1987 — Tue, 09 Apr 2024 08:18:19 GMT

We are still looking to help you @Maitafi . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Netflix App failure

ThePope27 — Tue, 09 Apr 2024 08:25:00 GMT

Have you attempted refreshing the Apps in the Hidden menu? To access the hidden menu, press the Home button and scroll down to Settings without selecting it. With Settings highlighted, press 0 0 1. Then, select Apps. Highlight and choose to refresh all apps on this device. A message will appear indicating that your apps are being refreshed, which will remain until you dismiss it where you can return to normal viewing. It is advisable to wait at least 5 minutes before proceeding. Please note that the refresh process may take up to 24 hours to complete.