topic Re: Sky HD reward in Sky Q

Sky HD reward

ChrisW5 — Sat, 06 Apr 2024 13:45:27 GMT

I was given Sky HD as a reward but it was not added to my new contract, as it was a reward surely it should have been added?

Re: Sky HD reward

Daniel0210 — Sat, 06 Apr 2024 13:55:07 GMT

@ChrisW5

How long ago was this agreed? You can call Sky and if the Sky HD was arranged via a phone call ask them to listen back to your original call.

Re: Sky HD reward

ChrisW5 — Sat, 06 Apr 2024 13:58:54 GMT

It is probably over a year ago via rewards, added for free, no phone call or email involved. On change of contract it wasn't added so was wondering if it should have been reinstated or not.

Re: Sky HD reward

Daniel0210 — Sat, 06 Apr 2024 14:03:38 GMT

@ChrisW5

You'll need to speak to Sky to query this. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Re: Sky HD reward

ChrisW5 — Sat, 06 Apr 2024 14:12:41 GMT

Thanks, I will do. I got it in December 23, it stopped on contract upgrade in March 24.

Re: Sky HD reward

TimmyBGood — Sat, 06 Apr 2024 16:01:33 GMT

@ChrisW5 wrote:
I was given Sky HD as a reward but it was not added to my new contract, as it was a reward surely it should have been added?

@ChrisW5

Note that it's the 'HD add-on'

Referring to it as 'Sky HD' on the phone is likely to cause confusion, because that's easy to mistake for the previous satellite system of (almost) the same name.