topic Return sky Q box in Sky Q

Return sky Q box

TammyLou17 — Sat, 06 Apr 2024 11:46:11 GMT

We have got a streaming box now so don't need the sky Q box, could we have a return box so we can send it back to you.

Re: Return sky Q box

GD1 — Sat, 06 Apr 2024 11:49:22 GMT

@TammyLou17 Returns packaging is normally sent after the 31 day cool off expires.

Also you should be aware you're not contacting Sky via the forum, nothing would be sent in response to a forum post, no one would know who you are or where to send the packaging.

Re: Return sky Q box

Daniel0210 — Sat, 06 Apr 2024 11:47:55 GMT

@TammyLou17
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.