topic Sky q box in Sky Q

Sky q box

Michael212 — Sat, 06 Apr 2024 10:02:11 GMT

I've had a replacement sky Q box delivered and the mains connection is different, from what I understand so far is that this one needs some sort of transformer..I just can't get to anyone at sky to either get a cable or a different box...any help 🤔🤔

Re: Sky q box

oldfella — Sat, 06 Apr 2024 11:32:24 GMT

@Michael212 wrote:

I've had a replacement sky Q box delivered and the mains connection is different, from what I understand so far is that this one needs some sort of transformer..I just can't get to anyone at sky to either get a cable or a different box...any help 🤔🤔

Hi @Michael212

On the 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

If you need to contact Sky then you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky q box

Michael212 — Sat, 06 Apr 2024 11:46:43 GMT

Thanks 👍 I know what I need and I finally got through to someone who I explained it to , who then put me on hold for 20 mins then cut me off 🤬🤬 so I've tried some emails ...its a mains lead surely it can't be that difficult to sort out 🙄🤔🤔

Re: Sky q box

Daniel0210 — Sat, 06 Apr 2024 11:49:51 GMT

@Michael212

Be aware Sky don't use email as a general communication tool so you may not receive a response.