Exaited picture on sky Q

Dobber1234 — Thu, 04 Apr 2024 20:48:10 GMT

Hello, I recently got a new SkyQ box in stock and when I go away from the TV for an hour and switch it off and then come back to it. The picture is all pixelated. It's basically white pixels all over the screen so I have to do a complete res system set of my TV itself and then the picture returns to normal. Does anyone know if this keeps happening is it an issue with my TV or is it an issue with the HDMI cable? I will be grateful if someone could help thank you.

Re: Exaited picture on sky Q

Laing1 — Fri, 05 Apr 2024 15:25:27 GMT

@Dobber1234 wrote:

Hello, I recently got a new SkyQ box in stock and when I go away from the TV for an hour and switch it off and then come back to it. The picture is all pixelated. It's basically white pixels all over the screen so I have to do a complete res system set of my TV itself and then the picture returns to normal. Does anyone know if this keeps happening is it an issue with my TV or is it an issue with the HDMI cable? I will be grateful if someone could help thank you.

@Dobber1234 not something i've heard of before but You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

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Exaited picture on sky Q

Re: Exaited picture on sky Q