Blue colour picture when using sky

LouiseMc16 — Thu, 04 Apr 2024 11:26:01 GMT

When watching tv using sky there is a blue colouring to my screen but when I use Apps or the normal freeview on the tv the colouring is perfect. I have checked and changed HDMI leads and no difference. Can anyone tell me if this is a fault in the sky box?

Re: Blue colour picture when using sky

oldfella — Thu, 04 Apr 2024 11:44:43 GMT

@LouiseMc16 wrote:

When watching tv using sky there is a blue colouring to my screen but when I use Apps or the normal freeview on the tv the colouring is perfect. I have checked and changed HDMI leads and no difference. Can anyone tell me if this is a fault in the sky box?

Hi @LouiseMc16

If rebooting your Q box doesn't fix it it is likely to be a TV set setting you need to change for the HDMI input used with Sky Q.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

topic Blue colour picture when using sky in Sky Q

Blue colour picture when using sky

Re: Blue colour picture when using sky