topic Re: Clicking sound from sky Q remote in Sky Q

Clicking sound from sky Q remote

Dina7 — Thu, 18 Jan 2024 19:41:07 GMT

Does anyone know if this is normal or if I may have an issue with my remote?

My Q remote makes clicking sounds when it is not being used. I wonder if I should be concerned. Should I contact sky?

TIA Dina

Re: Clicking sound from sky Q remote

Chodley — Thu, 18 Jan 2024 20:29:30 GMT

Definitely not normal. Are the batteries ok?

Re: Clicking sound from sky Q remote

Daniel0210 — Thu, 18 Jan 2024 20:32:53 GMT

@Dina7

This thread popped up a few months ago

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remotes-with-silent-button-click/m-p/4451676

Re: Clicking sound from sky Q remote

Dina7 — Fri, 19 Jan 2024 13:41:29 GMT

Hi @Chodley

I will check but the remote was brand new only had it a couple of months, batteries in our old remote lasted a good year. Thanks for reply.

Re: Clicking sound from sky Q remote

Dina7 — Fri, 19 Jan 2024 13:42:55 GMT

Hi @Daniel0210

Thank you for your reply, I will check the link.

Re: Clicking sound from sky Q remote

Brusselsprout11 — Thu, 04 Apr 2024 09:08:41 GMT

Perfectly normal, I have two sky remotes and they emit a random crackle when not being used. It probably depends how good your hearing is, some people may not hear it.

Re: Clicking sound from sky Q remote

Dina7 — Fri, 05 Apr 2024 18:12:38 GMT

Hi Brusselsprout1

Thank you.

Yes I guess it depends on how good your hearing is, I don't hear it as I'm deaf in one ear, but it irritates my husband.!

Re: Clicking sound from sky Q remote

Daniel0210 — Fri, 05 Apr 2024 18:35:59 GMT

@Brusselsprout11 wrote:

Perfectly normal,

With 3 remotes in total for main box and mini box since 2019 it definitely isn't normal. No noise at all and my hearing is fine.

Re: Clicking sound from sky Q remote

Brusselsprout11 — Fri, 05 Apr 2024 23:00:03 GMT

I guess I'm just unlucky then, but the crackling doesn't bother me. I only hear it occasionally when the TV is off and it's quiet.

Re: Clicking sound from sky Q remote

Martin+S — Sat, 06 Apr 2024 10:32:05 GMT

This might explain the noises I have heard on occasions, sounds like the cracking noise plastic makes when it's contracting or expanding due to temerature change.

Re: Clicking sound from sky Q remote

Macca999 — Thu, 25 Jul 2024 22:47:14 GMT

Mine definitely makes a cracking noise...I can hear it on a night when I turn the tv off...took me ages to find what it was!!

Re: Clicking sound from sky Q remote

NickCarpo — Wed, 04 Sep 2024 16:18:22 GMT

Im so glad this isnt just me - i thought i was hearing things!

I got 2 new mini boxes a few months ago and both remotes crackle and pop every now and then. Surely it isnt normal, ive never heard these noises coming from any other remotes or my previous sky Q remotes...anyone know why they do this?!

Re: Clicking sound from sky Q remote

Coventina — Thu, 21 Nov 2024 20:12:58 GMT

That is so interesting - I've only started hearing this since I got hearing aids. Glad it's not just me!

Re: Clicking sound from sky Q remote

Brusselsprout11 — Thu, 21 Nov 2024 20:24:46 GMT

I would describe it as someone quietly rustling a crisp packet. Some people say they can't hear it and they claim to have excellent hearing, I think their hearing is not as good as they claim!....or is it we are unlucky and have dodgy remotes? despite replacing them.

Re: Clicking sound from sky Q remote

Chodley — Sun, 24 Nov 2024 08:46:33 GMT

I've had two kids grow up with these remotes and none of have never noticed it.

is it an electrical noise or a plastic noise?

Re: Clicking sound from sky Q remote

Brusselsprout11 — Sun, 24 Nov 2024 12:48:35 GMT

Electrical noise, similar to the sound the old ultrasonic remotes did many moons ago.

Re: Clicking sound from sky Q remote

BrianCT — Mon, 06 Jan 2025 17:46:19 GMT

Mine crackles every 5 -10 minutes even when used.

Re: Clicking sound from sky Q remote

LaneSC — Mon, 19 Jan 2026 22:48:21 GMT

Yes our new Sky Q remote cracks on a night time, recently it has not cracked and big chunks falling off.