topic Re: Sky Q slow response in Sky Q

Sky Q slow response

Chelle50 — Wed, 03 Apr 2024 16:51:50 GMT

For some weeks now the box has been slow, when changing channels I get a black screen for 30+ seconds, programmes not downloading or skipping during watching something recorded. I've switched off and on a few times now and no improvement.

Re: Sky Q slow response

oldfella — Wed, 03 Apr 2024 16:53:19 GMT

@Chelle50 wrote:

For some weeks now the box has been slow, when changing channels I get a black screen for 30+ seconds, programmes not downloading or skipping during watching something recorded. I've switched off and on a few times now and no improvement.

Hi @Chelle50

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q slow response

Chelle50 — Wed, 03 Apr 2024 17:16:18 GMT

Unfortunately this hasn't worked

Re: Sky Q slow response

oldfella — Wed, 03 Apr 2024 17:23:21 GMT

@Chelle50 wrote:

Unfortunately this hasn't worked

Best to contact Sky for an Engineer to check your System then @Chelle50

Box age Shouldn't be an issue as I'm sure there are many thousands in use at this age

Re: Sky Q slow response

Chelle50 — Wed, 03 Apr 2024 18:11:55 GMT

Ok so my storage was at 99%!! Just did a hard reset, wasn't bothered about losing recordings and now seems all good 😊👍🤞