topic Re: Returning products in Sky Q

Returning products

WHITTAKERJ1 — Wed, 03 Apr 2024 09:18:33 GMT

good morning

I originally cancelled my sky products but then decided against this and stayed with Sky.

I have been sent the packaging and an email to say return the products. I still have sky and need them- please can this be rectified then I dont get charged

Jason

Re: Returning products

caesarome — Wed, 03 Apr 2024 09:22:36 GMT

@WHITTAKERJ1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Returning products

Mr+Flibbles+86 — Wed, 03 Apr 2024 10:15:57 GMT

Thanks for escalating this. We’ve sent an invite to @WHITTAKERJ1 to chat.

Re: Returning products

Lisa-P1987 — Fri, 05 Apr 2024 09:14:25 GMT

We are still looking to help you @WHITTAKERJ1 If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks