topic Re: Sky Q box dropping WiFi connection in Sky Q

Sky Q box dropping WiFi connection

Sanjiv — Tue, 02 Apr 2024 08:45:09 GMT

Hi All, About a month ago the Wifi connection started dropping intermittently (at least 3 or 4 times a day). I assumed it was a Sky Q box fault and have received a replacement but unfortunately I still have the same problem. I am with BT broadband with a 300Mbps connection. I have tried switching off the Sky Box and reset multiple times. I've also switched off & restarted the router at the mains. However, the problem will not go away. Any advice would be welcome. Thanks!

Re: Sky Q box dropping WiFi connection

Tom-W19 — Wed, 03 Apr 2024 08:10:58 GMT

Hi @Sanjiv

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box dropping WiFi connection

Lisa-P1987 — Fri, 05 Apr 2024 08:12:32 GMT

We are still looking to help you @Sanjiv. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks