topic Re: Sky router not connecting to Q box in Sky Q

Sky router not connecting to Q box

Sphynxx — Tue, 02 Apr 2024 20:40:28 GMT

My broadband was useless yesterday and it's still poor, but having got that semi working now can't connect the router to the sky Q box. Yes, I have followed the reset instructions completely, pressing the right button on the router. The screen just tells me the connection has failed. It's very frustrating. Can anyone help?

Re: Sky router not connecting to Q box

oldfella — Tue, 02 Apr 2024 21:22:04 GMT

@Sphynxx wrote:

My broadband was useless yesterday and it's still poor, but having got that semi working now can't connect the router to the sky Q box. Yes, I have followed the reset instructions completely, pressing the right button on the router. The screen just tells me the connection has failed. It's very frustrating. Can anyone help?

Hi @Sphynxx

Assume you are on Sky Broadband .

Did you reset the Sky router before carrying out the Network reset on the Q box

Re: Sky router not connecting to Q box

Sphynxx — Tue, 02 Apr 2024 22:53:32 GMT

Yes, we are on Sky broadband and did reset the router. We also have a booster and mini box upstairs I don't know if that makes a difference. None of them are working