topic Re: Sky Q box dying? in Sky Q

Sky Q box dying?

Juliet7 — Tue, 02 Apr 2024 18:46:27 GMT

Had our Sky Q box for 2.5 years and now it feels like it's dying! The screen randomly goes blank, channels are randomly unavailable, recorded shows are jumpy and fuzzy when playing back (if it allows it to be played), when I go on to Netflix it fails to load stating there is an error with streaming service. Any ideas? I have done all the power off, reset etc but nothing seems to work - help!

Re: Sky Q box dying?

oldfella — Tue, 02 Apr 2024 18:49:57 GMT

@Juliet7 wrote:

Had our Sky Q box for 2.5 years and now it feels like it's dying! The screen randomly goes blank, channels are randomly unavailable, recorded shows are jumpy and fuzzy when playing back (if it allows it to be played), when I go on to Netflix it fails to load stating there is an error with streaming service. Any ideas? I have done all the power off, reset etc but nothing seems to work - help!

hi @Juliet7

Sound like it would be best to contact `Sky for an Engineer visit

Re: Sky Q box dying?

Juliet7 — Tue, 02 Apr 2024 18:53:27 GMT

Thanks @oldfella getting hold of someone would be good!!

Re: Sky Q box dying?

oldfella — Tue, 02 Apr 2024 18:59:05 GMT

@Juliet7 wrote:

Thanks @oldfella getting hold of someone would be good!!

Hi @Juliet7

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky Q box dying?

Juliet7 — Tue, 02 Apr 2024 19:08:37 GMT

Thanks so much @oldfella