topic Viewing card in Sky Q

Viewing card

Mrs+m+Chaudary — Tue, 02 Apr 2024 13:44:41 GMT

I have received my new sky q box but when I return my old box I sent viewing card back too by mistake

ring me on

can you send me new card or ask delivery driver to drop my viewing card from my old box please

thanks

Re: Viewing card

Daniel0210 — Tue, 02 Apr 2024 13:46:25 GMT

@Mrs+m+Chaudary

Im afraid it doesn't work like that. I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Viewing card

MightyQuinn — Tue, 02 Apr 2024 13:48:14 GMT

Hi @Mrs+m+Chaudary I'm afraid that you are not communicating direct with Sky here. With a bit of luck somebody may escalate it to Sky but a telephone call to Sky would be quicker.

Re: Viewing card

Daniel0210 — Tue, 02 Apr 2024 13:51:27 GMT

@MightyQuinn

See my post above yours.

Re: Viewing card

MightyQuinn — Tue, 02 Apr 2024 13:53:15 GMT

@Daniel0210 wrote:
@MightyQuinn
See my post above yours.

Hi @Daniel0210 I know, our posts crossed. Happens sometimes.

Re: Viewing card

Daniel0210 — Tue, 02 Apr 2024 13:54:39 GMT

Now escalated @Mrs+m+Chaudary

Re: Viewing card

Addie15 — Tue, 02 Apr 2024 14:01:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mrs+m+Chaudary.

Re: Viewing card

Lisa-P1987 — Thu, 04 Apr 2024 14:54:41 GMT

We are still looking to help you @Mrs+m+Chaudary . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks