topic signal keeps cutting out and the volume in Sky Q

signal keeps cutting out and the volume

slimchap — Mon, 01 Apr 2024 19:06:25 GMT

my picture and volume keep cutting out

Re: signal keeps cutting out and the volume

oldfella — Mon, 01 Apr 2024 19:15:29 GMT

@slimchap wrote:

my picture and volume keep cutting out

hi @slimchap
Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: signal keeps cutting out and the volume

Invisiblename — Tue, 02 Apr 2024 06:56:30 GMT

@slimchap wrote:
my picture and volume keep cutting out

Have you checked that the HDMI cable is correctly seated at both ends? Also, might be worth trying another HDMI port on your tv