topic Re: Error 3304 what is it in Sky Q

Error 3304 what is it

April52 — Mon, 01 Apr 2024 07:45:15 GMT

When I try to watch paramount + I get error 3304

Re: Error 3304 what is it

MarkGoldsmith — Mon, 01 Apr 2024 08:05:02 GMT

@April52 wrote:
When I try to watch paramount + I get error 3304

What device are you trying to watch paramount plus on, as you have posted this on the section for Sky Go?

Re: Error 3304 what is it

caesarome — Mon, 01 Apr 2024 09:16:41 GMT

@April52

Is this on Sky Q ?

Re: Error 3304 what is it

April52 — Mon, 01 Apr 2024 10:55:26 GMT

Yes it is

Re: Error 3304 what is it

caesarome — Mon, 01 Apr 2024 12:16:00 GMT

Thank you @April52 , I have moved this to the Sky Q board on here for you.

Re: Error 3304 what is it

oldfella — Mon, 01 Apr 2024 12:20:19 GMT

@April52 wrote:

When I try to watch paramount + I get error 3304

Hi @April52

Only help from Paramount website

Code 3304. Try any of these methods:
- Turn off Ad Blocker if you have it enabled. Click here for instruction.
- If you're using a Chrome browser on a PC, disable Hardware Acceleration in your browser's Setting option, or check here or instruction.
- Restart your computer here, then relaunch your browser.

Re: Error 3304 what is it

caesarome — Mon, 01 Apr 2024 12:27:11 GMT

@April52

I have just seen an old post on here from someone who had the same error and they fixed it by rebooting their Sky Q box so have you tried this ?

Re: Error 3304 what is it

April52 — Mon, 01 Apr 2024 13:38:20 GMT

I have many times I have uninstalled and reinstalled the app Ive turn wi fi off and on many times I've had a new sky box

Re: Error 3304 what is it

caesarome — Mon, 01 Apr 2024 15:54:38 GMT

@April52

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Error 3304 what is it

Addie15 — Mon, 01 Apr 2024 16:40:10 GMT

Hi there! Thank you for escalating this. We have sent an invite to @April52.

Re: Error 3304 what is it

April52 — Mon, 01 Apr 2024 16:40:19 GMT

Thank you

Re: Error 3304 what is it

Addie15 — Wed, 03 Apr 2024 16:43:22 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.