topic Sky Q Box not connecting to WiFi in Sky Q

Sky Q Box not connecting to WiFi

Lewis82 — Mon, 01 Apr 2024 14:32:30 GMT

Hi, my Sky Q Box keeps losing connection with my non-Sky broadband.

This has only happened since I tried to connect a mini box to the main Sky Q box yesterday.

I really don't want to use Ethernet cables as it would be difficult where the router is.

I've done the work obligatory switching off and on again but no luck. Just connects for a minute or so then drops out.

any ideas what I'm doing wrong?

Re: Sky Q Box not connecting to WiFi

oldfella — Mon, 01 Apr 2024 16:12:53 GMT

@Lewis82 wrote:

Hi, my Sky Q Box keeps losing connection with my non-Sky broadband.

This has only happened since I tried to connect a mini box to the main Sky Q box yesterday.

I really don't want to use Ethernet cables as it would be difficult where the router is.

I've done the work obligatory switching off and on again but no luck. Just connects for a minute or so then drops out.

any ideas what I'm doing wrong?

Hi @Lewis82

Try completely resetting the Q box Network.

First reset your broadband router.

On 3rd party broadband reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to 3rd party router
As you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q Box not connecting to WiFi

Lewis82 — Mon, 01 Apr 2024 17:36:35 GMT

Thanks for this, unfortunately that didn't work either

Re: Sky Q Box not connecting to WiFi

oldfella — Mon, 01 Apr 2024 17:53:45 GMT

@Lewis82 wrote:

Thanks for this, unfortunately that didn't work either

Is the mini box still powered on @Lewis82 ?

If it is try the network reset again with the mini completely powered off at the mains.

Re: Sky Q Box not connecting to WiFi

Lewis82 — Mon, 01 Apr 2024 18:42:01 GMT

@oldfella great advice! This has worked, thanks very much 😊

Re: Sky Q Box not connecting to WiFi

weezel — Thu, 30 May 2024 07:09:18 GMT

I am having exactly the same problem...any help out there

Re: Sky Q Box not connecting to WiFi

Quoman7 — Thu, 30 May 2024 07:36:19 GMT

@weezel wrote:

I am having exactly the same problem...any help out there

Hi @weezel Have you carried out the steps advised by @oldfella ?

Or try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes

Re: Sky Q Box not connecting to WiFi

weezel — Thu, 30 May 2024 07:45:11 GMT

Will try later

Re: Sky Q Box not connecting to WiFi

weezel — Fri, 31 May 2024 06:48:36 GMT

Tried it ...still the same..main box is ok until I turn on minibox then main box loses wifi connection...not a techy so don't know about this 2.4 ghz setting..im using the latest bt smart hub

Re: Sky Q Box not connecting to WiFi

Quoman7 — Fri, 31 May 2024 06:55:40 GMT

@weezel wrote:

Tried it ...still the same..main box is ok until I turn on minibox then main box loses wifi connection...not a techy so don't know about this 2.4 ghz setting..im using the latest bt smart hub

@weezel Try turning off "smart connect" on your BT hub?

Re: Sky Q Box not connecting to WiFi

weezel — Fri, 31 May 2024 07:17:37 GMT

Wouldn't know how

Re: Sky Q Box not connecting to WiFi

weezel — Fri, 31 May 2024 07:22:13 GMT

And what would that do ?

Re: Sky Q Box not connecting to WiFi

Quoman7 — Fri, 31 May 2024 07:33:48 GMT

@weezel wrote:

And what would that do ?

@weezel The smart setup settings have been known to conflict with SKY Q wifi .

Re: Sky Q Box not connecting to WiFi

weezel — Fri, 31 May 2024 07:45:09 GMT

Ok thanks...no idea how to but will try