topic Re: I’ve just had a replacement sky box but I forgot to take the viewing card out of the old box. in Sky Q

I’ve just had a replacement sky box but I forgot to take the viewing card out of the old box.

Ferox9 — Sat, 30 Mar 2024 13:10:08 GMT

I've just had a replacement sky box but have forgotten to take the viewing card out and sent the old box back with it still in.

Re: I’ve just had a replacement sky box but I forgot to take the viewing card out of the old box.

GD1 — Sat, 30 Mar 2024 13:12:25 GMT

@Ferox9 You'll need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: I’ve just had a replacement sky box but I forgot to take the viewing card out of the old box.

Daniel0210 — Sat, 30 Mar 2024 13:31:42 GMT

@Ferox9

This is something the Messaging Team can sort for you so I’ve escalated your post to Sky
and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I’ve just had a replacement sky box but I forgot to take the viewing card out of the old box.

Mr+Flibbles+86 — Sat, 30 Mar 2024 13:35:04 GMT

Thanks for escalating this. We’ve sent an invite to @Ferox9 to chat.

Re: I’ve just had a replacement sky box but I forgot to take the viewing card out of the old box.

Mr+Flibbles+86 — Mon, 01 Apr 2024 14:01:04 GMT

We are still looking to help you @Ferox9 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks