topic Re: Sky box issie in Sky Q

Sky box issie

Paul239 — Mon, 01 Apr 2024 09:06:35 GMT

I've bought a sky q box off eBay and plugged it in, it says I need a viewing card and the remote isn't working can you please help me seems you **bleep** don't like talking on the phone anymore

Re: Sky box issie

cuke — Mon, 01 Apr 2024 09:12:14 GMT

You are using an illegally sold box as Sky retain the ownership of all SkyQ hardware. Unfortuntely don't expect any support as Sky consider your box to be stolen..

Re: Sky box issie

PandJ2020 — Mon, 01 Apr 2024 09:15:35 GMT

@Paul239 wrote:
I've bought a sky q box off eBay

You may wish to submit a dispute with eBay as you cannot buy Q boxes and all are owned by Sky.

Re: Sky box issie

Invisiblename — Mon, 01 Apr 2024 09:37:32 GMT

@Paul239 wrote:
I've bought a sky q box off eBay and plugged it in, it says I need a viewing card and the remote isn't working can you please help me seems you **bleep** don't like talking on the phone anymore

You've been had! That box was stolen equipment as far as Sky are concerned! All Sky Q equipment (apart from the dish) always belongs to Sky and is only loaned to the customer whilst in contract.

Re: Sky box issie

Laing1 — Mon, 01 Apr 2024 10:35:05 GMT

@Paul239 wrote:

I've bought a sky q box off eBay and plugged it in, it says I need a viewing card and the remote isn't working can you please help me seems you **bleep** don't like talking on the phone anymore

@Paul239 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Sky won't send you a viewing card even if you get through to them and the box you have purchased will never work.

Sky have a way to block boxes that have not been returned to them.

As others have said the seller on ebay has illegaly sold you a stolen box as Sky only loan boxes to customers.

The best thing is to ask the seller for a refund and if they refuse take it up with ebay who are aware that Q boxes should not be sold

Re: Sky box issie

Komarzhuang — Sun, 30 Nov 2025 11:07:45 GMT

I had a sky TV I brought £1000 and now it says it this is legal. Please return this TV to the store

Re: Sky box issie

GD1 — Sun, 30 Nov 2025 11:32:37 GMT

@Komarzhuang I'm not sure what this has to to with a Sky Q Satellite TV box?

Could you perhaps explain in more details what the issue is?

Where are you located? In the UK & Ireland or not?