topic Sky Q box wifi in Sky Q

Sky Q box wifi

SOOKIE+D — Sun, 31 Mar 2024 21:37:27 GMT

Why does my phone (or other device) right next to my sky box get a WiFi download speed of 70+Mbps...but checking speed via Netflix app on Sky (as suggested) says only 8 Mbps? Seems like WiFi speed is absolutely fine in house but not to sky boxes. Can't use Ethernet as too far from router. Seen people suggesting power line things - what are these, might they help and what do I do them with them? I've been a loyal sky customer for over 20 years but I'm sick of it not working anymore - channel 4 app unwatchable as buffering so much and downloads take hours. Never used to have these problems even though my WiFi is much much faster now.

Re: Sky Q box wifi

nigea99 — Mon, 01 Apr 2024 09:12:26 GMT

@SOOKIE+D wrote:

Why does my phone (or other device) right next to my sky box get a WiFi download speed of 70+Mbps...but checking speed via Netflix app on Sky (as suggested) says only 8 Mbps? Seems like WiFi speed is absolutely fine in house but not to sky boxes. Can't use Ethernet as too far from router. Seen people suggesting power line things - what are these, might they help and what do I do them with them? I've been a loyal sky customer for over 20 years but I'm sick of it not working anymore - channel 4 app unwatchable as buffering so much and downloads take hours. Never used to have these problems even though my WiFi is much much faster now.

hi @SOOKIE+D

Who is your internet provider - if it is not SKY (which I am guessing it isn't) then your SKY Q box will only connect to your router using the 2.4GHz wifi band, wheras your other devices may be using the the higher speed 5GHz band - thus there may be a problem with your 2.4GHz signal where your box is.

Powerline adapters are devices which let you use your mains wiring to be used as ethernet connections - you use a short ethernet connection to a powerline adapter at each end and the mains cable in between acts like you had an ethernet cable running the whole distance

Re: Sky Q box wifi

SOOKIE+D — Mon, 01 Apr 2024 14:34:16 GMT

Hi, thanks for your reply. Yes, it's BT broadband now. Is the issue with the router something I can do anything about? (or am I better just cutting my losses and investing in some power line connectors)